A Team leader or ​supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. Candidates will cover these areas on their course: Knowledge Leading people Managing people Building relationships Communication Operational management Project management Finance Awareness of self Management of self Decision making Skills Leading people Managing people Building relationships Communication Operational management Project management Finance Self-awareness Management of self Decision making Behaviours Takes responsibility Inclusive Agile Professionalism