They need a good knowledge and understanding of the portfolio of technologies that are available. They work to maintain good relationships with existing clients, gaining repeat business wherever possible from customers both internal and external, UK or internationally. They also approach potential customers with the aim of winning new business. They maintain a thorough understanding of existing technologies and those that are emerging. Candidates will cover these areas on their course: Technical Competencies Legislative requirements and responsibilities relating to health and safety, access & inclusion, manual handling, working at heights, hazardous substances (COSHH), reporting of injuries, diseases etc (RIDDOR) Other legislative requirements and responsibilities e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion The distinctions between Hard FM (maintenance), Soft FM (support services), Total or Integrated FM and its contribution to an organization The roles and responsibilities of FM technical experts (e.g. contractors, engineers, surveyors etc) The roles and responsibilities of those within the FM reporting structure HSE Five steps to risk assessment The requirements of the emergency and evacuation procedures Good practice in risk management in the FM industry e.g. security, access and inclusion The limits of their personal authority and competence Risk-related information requirements and those of the FM risk register The features and purpose of effective customer service The functioning of FM services and their interrelationships The range of FM contracts and Service Level Agreements (SLAs) including customers’ performance standards The role of customer feedback in providing customer service How the requirements of the contract/SLA with the customer is used to manage their expectations The features of a complaints procedure and typical timescales The purpose of keeping customers informed of developments, issues and delays How innovation and change can support good customer relationships Customers’ and organizational corporate social responsibility and sustainability policies and requirements e.g. environmentally-friendly initiatives; “People, Planet, Profit" The contribution of FM to support sustainability (good practice, profitability, cost-savings, quality enhancements) Technical Knowledge and Understanding Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools. Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management. Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions. Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques. Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects. Interprets and follows: health and safety legislation to securely and professional work productively in the work environment Data Protection Act 1998 Sales of Goods Act 1979 Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available. Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements. Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business. Underpinning Skills, Attitudes and Behaviours Logical and creative thinking skills The ability to interact effectively and professionally with a range of different types of customer Ability to think analytically and to solve problems Ability to work independently and to take responsibility Can use own initiative A thorough and organised approach Ability to work with a range of internal and external people Ability to communicate effectively in a variety of situations Maintain productive, professional and secure working environment Ability to operate in a secure manner
IT Technical Salesperson
Selling technical products and services, such as data storage and cloud services, for a company.
£12,000 via Apprenticeship Levy or £600 via 5% Co-investment Funding for small businesses