Training courses

leadership & management

why invest in management training?

Your leaders and managers set the culture for your business. Whether they are experienced or new to post, there is always an opportunity to develop them further.

CQM offer a series of workbooks designed to support middle managers. They can study at their own pace to gain skills and knowledge around core subjects such as leadership, managing projects and coaching staff. These workbooks compliment our core offering of bespoke training to suit your people and organisational needs.

Our workshops are ideal for any level or combination of management. They require a minimum of six people to run. If you do not have six people for the course at your organisation please contact us to enquire about open courses or to request a bespoke quote for fewer learners.​ 


Topics could include:

High performing teams • Stress management • Leadership • Getting the requirement right • Customer care • Grievance handling • Maximising your potential • Risk management • Relationship management • Facilitation skills • Making change happen • Knowing the customer • Running effective meetings • Dealing with conflict • Motivating your team • Sales and marketing • Managing change • Coaching, mentoring and feedback • Coaching skills for managers • Dealing with difficult people • Interviewing skills • Writing a business case • Budgeting and forecasting • Time management • Presentation skills • Assertiveness skills • Interpersonal communication skills • Effective appraisal writing • Understanding behaviour • Team building • Strategic thinking • Influencing and persuading


Our experienced facilitators and coaches will work with you to understand your operational needs. They will plan training interventions for your managers to address any issues or to up-skill them in new areas.


 CALL US ON 0114 281 5761 TO DISCUSS YOUR leadership and management TRAINING NEEDS

“It has opened my mind to looking at things from another perspective and given me tools to use at work.”

“The programme was delivered with enthusiasm and sensitivity. You read the make-up of the room very well. The accent you placed on keeping the focus on self was important and I like the way you kept the focus tight. I admired the upbeat tone of all presentations as this proved infectious, the feedback was insightful and you got us to “own” our reflections.”

- Manager, Greensleeves Homes Trust​