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Information, Advice and Guidance

Suitable for those who provide information, advice and guidance within the workplace

Offering  clear and accurate information, advice or guidance and knowing what can  be shared legally and professionally can greatly improve outcomes for a  business. There are some fundamental rules for successful information  sharing and ensuring staff are aware of these is key.

Course Content

  • Explore communication techniques

  • Study how values, attitudes and beliefs can affect interactions

  • Develop interaction and interpersonal skills

  • How information, advice or guidance can be explored

  • How group interaction can be utilised

  • Manage information, including storage and retrieval

Mandatory units

  • Information, advice or guidance in practice

  • Developing interaction skills for information, advice or guidance