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Customer Service

Ideal for all staff, in all roles and organisations.

In  order to have a truly successful business, you need to provide good  customer service – it is believed that 96% of unhappy customers don’t  ever complain, however 91% of those simply leave and never come back.  The main reason for customer churn is not price but bad customer  service. Handling a business’s issues in a professional and courteous  manner is an essential day-to-day task.

Course Content

  • Learn to deliver excellent customer service

  • Increase awareness of understanding and meeting customers’ needs

  • Giving a great customer experience

Mandatory units

  • Principles of customer service and delivery

  • Understand customers

  • Understand employer organisations