Ideal for all staff, in all roles and organisations.
In order to have a truly successful business, you need to provide good customer service – it is believed that 96% of unhappy customers don’t ever complain, however 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
Learn to deliver excellent customer service
Increase awareness of understanding and meeting customers’ needs
Giving a great customer experience
Principles of customer service and delivery
Understand employer organisations