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Funeral Director

Arranging, conducting and managing funerals.
A funeral director has overall responsibility for the client and the deceased by arranging, conducting and managing the funeral. The funeral director will act as a role model, mentor and coach to the team. They will liaise with a wide range of other organisations and services on behalf of the client to deliver the funeral. On the day of the funeral, a funeral director briefs and leads the team and is the central point of contact, coordination and escalation of feedback. Creating and developing sensitive working relationships with clients and stakeholders such as suppliers, the police, coroners and medical personnel is a key part of the role. Funeral directors are the first point of contact for colleagues regarding specialist funeral services such as exhumation, bequeathal, repatriation, military funerals, burial at sea and multiple funerals. Day to day operations include planning and coordinating arrangements and resources for funerals; overseeing pre-funeral checks; ensuring the funeral meets the needs of the client; assisting in the preparation and presentation of coffins and the deceased; delivering third party products and services; pre-need and aftercare services. Funeral directors must act as an ambassador by upholding the reputation and professional image of the business and actively develop relationships within the local community. They will converse with local customs and practices (all denominations and faiths) and utilise market data to become the funeral director of choice in the area. Funeral directors will work out-of-hours on a rota basis and cover a variety of roles within the funeral sector both on and off site. Candidates will cover these areas on their course: Behaviours. The Funeral Director will: Lead the team to use empathy and sensitivity during all interactions with clients from first call through to final contact. Act as a role model remaining calm, managing concerns, complaints and compliments and seeking resolutions in a timely manner Be an ambassador and lead by example to create a positive impression of the business at all times. Analyse information to keep informed of reputation, market share and competitors. Organise events in the local community utilising the skills of the team. Create opportunities to use technology in responsible and innovative ways The Funeral Director will be able to: Lead the team to use established strategies when handling grieving clients. Build a rapport with clients anticipating their requirements and providing excellent service. Handle and resolve clients concerns, complaints and compliments Apply legal requirements for the sector whilst supervising staff working with external agencies and authorities. Supervise operations according to the business’ governance, policies and procedures. Organise and support colleagues to coordinate specialist funeral services within legal requirements The Funeral Director will understand: How to organise the team on a daily basis to achieve short and long-term objectives. How and why to carry out a team brief / debrief. Team dynamics and different leadership styles. How to lead by example and the importance of doing so. The importance of and how and when to make contingency plans. How to support team members during the funeral arrangement process. Limits of own authority within the business and who decision makers/stakeholders are in the business The importance of and how to monitor pre-funeral checks in accordance with business needs. How to plan, resource and conduct a funeral in accordance with the client’s wishes