customer service

 

Level 2 certificate

 

Funding: Fully funded for people aged 19+, EU residents for min. three years in non-devolved skills areas of England

Awarding Organisation: Various

Level: 2

Size: Certificate

Duration: 12 weeks

 

In order to have a truly successful business, you need to provide good customer service – it is believed that 96% of unhappy customers don’t ever complain, however 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

 

 

 

 Course Content

 

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience

 

 

Mandatory units

 

  • Principles of customer service and delivery
  • Understand customers
  • Understand employer organisations

 

CALL US on 0114 281 5761 to apply today or download an application form here.