Funding: £4,000 via Apprenticeship Levy or £200 via 5% Co-investment Funding for small businesses

Awarding Organisation: Various

Level: 2

Size: Intermediate Apprenticeship

Duration: 12+ months


This Intermediate (Level 2) Apprenticeship is aimed at cleaning operatives in health and social care settings.


This occupation is found in healthcare environments that require specific attention to safety and sanitation. This includes a range of both public and private sector environments including NHS hospitals, private hospitals, care homes (nursing and residential), GP practices, community health centres, educational establishments, leisure facilities and pharmaceutical retail outlets.


The purpose of the occupation is to provide a hygienically clean healthcare environment in which service users (e.g. patients, nursery pupils, and care home residents), staff and other users can thrive, work and develop. This occupation supports front line colleagues in the provision of a hygienically clean healthcare environment at a standard that supports and promotes the recovery of patients and prevents the spread of infection and cross contamination. Healthcare cleaning operatives additionally use their communication skills to make a positive contribution to the service users’ experience.


In their daily work, an employee in this occupation interacts with service users, managers of multi-disciplinary teams, visitors, colleagues, and infection/prevention and control functions, clinical teams and auditors. Healthcare workplaces operate on a 24/7 basis. Shift work is commonplace with opportunities for both full and part time working. The occupation has day to day interaction with a range of service users with a range of different needs, including end–of- life environments, patients with mental health issues, swimming pool areas and educational environments. For example, working in changing areas requires cleaners to respect individuals’ dignity and working in hospital wards requires cleaners to identify and manage risks to patients, communicate with them, and share concerns with the management team.


An employee in this occupation will be responsible for routine and non-routine cleaning, operations including deep cleaning and rapid response cleaning to a hygienic standard of cleanliness set by organisational and policy guidelines.


Quality standards and methods are set and monitored for consistent application, however, autonomous working practices and responsibility are both expected and required. Healthcare Cleaning Operatives may be responsible for planning of work schedule and rapid response decisions. This is determined by the service being supported e.g. NHS, care home, leisure centre and the situations that could arise.


For those undertaking this apprenticeship, their role must solely be for the purpose of cleaning such areas and they must be able to achieve the full breadth of the knowledge, skills and behaviours required to successfully complete this apprenticeship within their everyday role.

Establishments this apprenticeship is suitable for include:

  • ·   Hospitals
  • ·         Care homes where the operative uses a range of cleaning methods
  • ·         Doctors / dentist surgeries where the operative role includes the cleaning of service user equipment
  • ·         Healthcare settings within prisons and schools where a range of cleaning methods are used and equipment used for providing a healthcare service is also cleaned
  • ·         Large childcare settings where cleaning operatives are responsible for deep cleans and cleaning service user equipment such as children’s toys
  • ·         Leisure facilities where the operative cleans areas, including the poolside and changing rooms
  • ·         Large first aid facilities in establishments such as airports where the cleaning operative has a broad range of duties

Establishments this Apprenticeship is not suitable for include:

·         Hotels

·         Restaurants

·         Offices

·         School areas unrelated to healthcare settings

·         Any healthcare setting where the operative is not able to able to achieve the full breadth of knowledge, skills and behaviours required to successfully complete this Apprenticeship within their everyday role

Typical job titles include:


Care hygiene operatives, Housekeepers, Domestic assistant, Cleaning services operative





  • 30 multiple choice questions
  • Observation and discussion of work
  • 60 minute interview 
  • Grading (pass, merit, distinction)


CALL US on 0114 281 5761 to apply today or download an application form here.