Customer Service SpecIalist

 

Level 3 APPRENTICESHIP

 

Funding: £4,000 via Apprenticeship Levy or £200 via 5% Co-investment Funding for small businesses

Awarding Organisation: Various

Level: 3

Duration: Approx. 15 months

 

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

 

Candidates will cover these areas on their course:

 

Knowledge

 

  • Business Knowledge and Understanding
  • Customer Journey knowledge
  • Knowing your customers and their needs/ Customer Insight
  • Customer service culture and environment awareness

 

Skills

 

  • Business-focused service delivery
  • Providing a positive customer experience
  • Working with your customers / customer insights
  • Customer service performance
  • Service improvement

 

Behaviours

 

  • Develop self
  • Ownership/ Responsibility
  • Team working
  • Equality
  • Presentation

 

 

  

 

CALL US on 0114 281 5761 to apply today or download an application form here.