Duty of Care to Learners

At CQM Learning, we take our responsibilities to our customers seriously - after we have sourced a training provider that meets your training needs, we do not walk away. It is part of our mission to ensure, firstly, that the training is undertaken to your satisfaction and, secondly, that any further requirements you have are addressed. Specifically:

• - We follow up a large percentage of our bookings with courtesy calls asking for feedback on your training experiences.
• - Should you require any additional training or should your requirements change, we can find the appropriate resources.
• - Should you require qualifications which are not fully funded, we can search for the cheapest price for you.
• - Should you require help and advice, we are always happy to get involved.
• - And should the unthinkable happen and you have any cause for complaint with the provider we have sourced for you, we will address the complaint on your behalf until we have reached an outcome to your satisfaction.

Moreover, in this World of ever-changing employment legislation and regulation, we will always strive keep employers of our learners informed of developments; in particular we will keep you up-to-date with the funding context and any new waves of funding.