customer service


Level 2 certificate


Funding: Fully funded for people aged 19+, EU residents for min. three years

Awarding Organisation: Various

Level: 2

Size: Certificate

Duration: 12 weeks


In order to have a truly successful business, you need to provide good customer service – it is believed that 96% of unhappy customers don’t ever complain, however 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.




 Course Content


  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience



Mandatory units


  • Principles of customer service and delivery
  • Understand customers
  • Understand employer organisations


CALL US on 0114 281 5761 to apply today or download an application form here.